Returns & Refunds

We want you to love what you ordered. If something isn’t right, here’s how returns and exchanges work at ALOOMIE.

7-day returns & exchanges

You can request a return or exchange within 7 days of delivery.

To be eligible, the item must be unused, unwashed, unaltered, and in its original condition with all tags attached.

Free reverse pickup

For eligible returns, ALOOMIE will arrange a free reverse pickup from your address. You do not need to arrange or pay for a return courier.

How to start a return or exchange

Email us at hello@aloomie.com with:

• Your order number

• The item you want to return or exchange

• The reason for the request

Our team will confirm the details and arrange the reverse pickup.

Exchanges

Exchanges are subject to stock availability.

If the size or product you want is unavailable, we will process a refund instead.

Refunds

Once the returned item reaches us and passes our quality inspection, we will process the refund within 3–5 business days.

For prepaid orders, the refund will be sent to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed through UPI or bank transfer. Our team will contact you for the required details.

Please note that your bank or payment provider may take additional time to reflect the refund after it has been processed by ALOOMIE.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the issue so we can assist you quickly.

Items not eligible for return or exchange

We cannot accept items that:

• Have been worn or used

• Have been washed

• Have been altered

• Have been damaged after delivery

• Are returned without the original tags

Need help?

For any return, exchange, or refund questions, email us at hello@aloomie.com.